EXCHANGE POLICY

We do not offer refunds - only exchanges are accepted.

• Exchanges are accepted within 14 days of delivery.

To be eligible for an exchange, items must be unused, unworn, unwashed, and in original condition with all tags attached.

• Any items showing signs of wear, damage, or alteration will not be accepted.
• All exchanges must be approved prior to sending the item back.
• Items showing signs of wear, damage, or alteration will not be accepted.
• All exchanges must be approved prior to sending the item back.
• Exchanges are subject to item availability.

To request an exchange, please contact us at raniaarshouk@gmail.com with your order number.

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Non-Exchangeable Items

The following items are final sale and cannot be returned or exchanged:

• Sale or discounted items
  

• Items marked “Final Sale”
  

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Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.

• We recommend using a trackable shipping service, as we are not responsible for lost returns.

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Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:
Natalia's Couture
📧  raniaarshouk@gmail.com